Welcome to MEMPHIS DME SUPPLY LLC (“Company,” “we,” “our,” or “us”). These Legal Policies govern the use of our website, products, and services.

Effective Date: May 14, 2026

1. Privacy Policy

MEMPHIS DME SUPPLY LLC respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect:

• Name
• Phone number
• Email address
• Billing and shipping address
• Payment information
• Order history
• Communications submitted through our website or customer service channels

How We Use Information

We use collected information to:

• Process and fulfill orders
• Provide customer support
• Communicate regarding orders or services
• Improve our website and customer experience
• Maintain business and legal records

Information Sharing

We do not sell or rent customer information. We may share information with trusted service providers involved in payment processing, shipping, website operations, or legal compliance when necessary.

Data Security

We take reasonable measures to protect customer information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system can be guaranteed as completely secure.

Cookies and Website Data

Our website may use cookies or similar technologies to improve functionality, analyze traffic, and enhance user experience.

Users may disable cookies through their browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

Contact Information

For privacy-related questions, contact:
MEMPHIS DME SUPPLY LLC
5118 Park Avenue, STE 323
Memphis, TN 38117
Email: adminteam@memphisdme.com
Phone: (800) 695-5474

2. Terms & Conditions

By accessing or using this website, you agree to comply with these Terms & Conditions.

Use of Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.

Unauthorized use of this website may result in legal action.

Product Information

We make reasonable efforts to ensure product descriptions, pricing, and availability are accurate. However, errors may occur, and we reserve the right to correct inaccuracies or update information without notice.

Orders and Payments

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel orders at our discretion, including orders suspected of fraud, abuse, or unauthorized activity.

Medical Disclaimer

Information provided on this website is for general informational purposes only and is not intended as medical advice, diagnosis, or treatment.

Customers should consult qualified healthcare professionals regarding medical conditions, treatment decisions, and equipment usage.

Intellectual Property

All content on this website, including text, logos, graphics, images, and branding, is the property of MEMPHIS DME SUPPLY LLC and may not be copied, reproduced, or distributed without written permission.

Limitation of Liability

MEMPHIS DME SUPPLY LLC shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website constitutes acceptance of updated terms.

3. Refund & Return Policy

MEMPHIS DME SUPPLY LLC is committed to providing quality durable medical equipment and medical supplies with dependable service.

Delivery Time

Most orders are processed and delivered within 1–3 business days, depending on product availability and delivery location.

Delivery times may vary due to holidays, severe weather, supply shortages, or carrier delays.

Returns

Customers may request a return for eligible items by contacting our support team.

To qualify for a return:

• The item must be unused and in its original packaging
• Return requests must be submitted within a reasonable time after delivery
• Certain medical, hygienic, custom, or special-order items may not be eligible for return

We reserve the right to deny returns that do not meet eligibility requirements.

Refunds

Approved refunds are processed within 45 business days after the returned item is received and inspected.

Refunds are issued to the original payment method unless otherwise agreed.

Shipping charges may be non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order information and photos if available.

Contact Information

MEMPHIS DME SUPPLY LLC
5118 Park Avenue, STE 323
Memphis, TN 38117
Email: adminteam@memphisdme.com
Phone: (800) 695-5474